Hilton Institute Of Fashion, Airlines, & Academics (HIFAA)

Hilton Institute Of Fashion, Airlines, & Academics (HIFAA) Hilton Institute Of Fashion, Airlines, & Academics (HIFAA)

Duration

Eligibility criteria

Age

1 Year

10+2

17-25

INDUSTRAIL INTRODUCTION :-

With the growth of the service industry interest in the professional courses has increased tremendously among the students. Air ticketing courses are no exception. In the fast integrating world Airline ticketing professionals cater to the needs of increasingly mobile population of the globe. A career in Air ticketing is therefore worth a look.

CAREER PROSPECTS AFTER COMPLETION OF AIRLINE TICKETING COURSE :-

Successful completion of Airline Ticketing courses enables a person to land up in jobs entailing booking and confirming reservation for passengers on scheduled airline flights. They are also entrusted with the responsibility of helping and guiding the customers in planning the route and other arrangements.They do so with the help of timetables, airline reference guides and tariff books. Numerous travel agencies and Airlines across the world provide opportunities for employment to these professionals.

How you will get benefit :-

Make appropriate travel arrangements and reservations

Calculate and quote appropriate air fares

Complete international travel documents in accordance with the applicable IATA rules and procedures

Answer customers' queries, quote rates and supplements, explain conditions and book tour products

Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding

Understand the role of information technology - Global Distribution Systems and the Internet

Increase your understanding of key elements of successful airline performance, drawing on best practices shared by industry experts

Be updated on the latest airline management issues

Learn about the latest initiatives in reconciling the increasing demand for air transportation and the need to mitigate its environmental impact

Acquire an excellent understanding of the mileage system pricing and know how to interpret and read all GDS displays relevant to mileage system pricing

Know how to identify and price different journey types (including round-the- world journeys and journeys travelled in different classes)

Understand global indicators

Understand fare rules and air fare taxes

Be able to apply all minimum-fare rule checks

Know how and when to use side trips

Know how to add a manual fare to a GDS booking file

Be able to use the IATA/UFTAA Fare Formula to correctly price a journey

Know how to use a GDS to issue tickets for manually-priced reservations

Know how to read each field of an ATB ticket

Know how to use the Lowest Combination Factor

Job Prospects :-

Airlines Industry

Back Offices

Reservation Desks

Airports

Customer Services

Airlines Bpo

Mnc

Travel Agencies

Airlines Call Centers

Travel Desk

Tour Operation

Corporate travel Planner

Airlines Course Content :-

Environment :-

The Travel & Tourism Industry and the Travel Profession

Geography in Travel Planning

Travel Formalities

Products :-

Land Transport- Surface & Rail

Water Transport - Ferry

Air Transport Essentials

Tour Packages

Hotels

General Introduction to the Tourism & Aviation Industry :-

Travel Organizations

Geography

Travel Documents visa formalities foreign exchange etc.

Familiarization with Travel Manuals & Guides

Airport Handling :-

Layout of an airport

Facilities provided

Various Agencies

Formalities at the time of departure/ arrival

Baggage Handling

Airfares and Ticketing (Domestic & International)

Time Calculation (GMT/UTC)

Aircraft Knowledge

Travel Documentation

Passenger Handling

Hotel Industry

Passenger Facilities at Airports

International Air Fares & Ticketing :-

Introduction to PAT

IATA Geography, Definition of Hemisphere, IATA traffic Conference Areas, Global Indicators

Types of journeys & Routings

Taxes, Fees and Charges

Special Fares

Ticketing, ticketing instructions, familiarization with the various boxes of an air ticket

Fare Construction Terminologies

Mileage System and its elements, EMA, EMS, MPM, TPM etc…

Checks to be applied to the types of journeys (HIP, Back haul rule)

Rules governing fare construction and Ticketing

Fare Construction and ticketing,

Introduction to NUC & Currency Rules

Stop-over, Limitations of indirect travel

Normal and promotional Fares, Around the world fares, Mixed class journeys, Add Ons

Pre-paid Ticket Advice/Miscellaneous Charge Orders/Multiple Purpose Documents

Refund and Cancellation procedures

Re-Issuance and Exchange Procedures

Airlines Reporting Corporation (ARC) / Billing & Settlement Plan (BSP)

IATA approval, BSP etc, non-IATA Agency

Tourism Management :-

World Tour Geography

Travel Terminology

Transportation - Land, Water & Air

International Associations & Conventions

OAG Flight Guides (Manual Reservations)

Travel Agency Operation and Management

Introduction Tourist, Traveler, Excursionist, History of Travel agency.

Tourist product difference between Travel product and Commodity products & Tour Operators

Travel Agency: Definition and function

Itinerary Planning & Costing

Airfares and Ticketing (Domestic & International)

Tour Operation and Itinerary planning :-

Travel agency definition and function

Tours Operation & Itinerary Planning

Important International and National Organizations - NTO, TAAI, FHRAI, IATO, WTO, ICCA etc.

Inbounds & Outbound Tours

Itinerary Planning, Costing Packages

Whole Sellers, Retailers, independent clubs etc

Passport/Visa Formalities FIT/GITS

Special Interest, Cultural Tourism, Medical Tourism, Ecology Tourism, Sustainable Tourism, Adventure Tours/Mice Tours

Costing of Tours

Customer Service Skills :-

Communication

Interview Skills

Body Language

Telephone Skills

Time Management

Personality Development

Sales Techniques.

Customer Service

Technology in the Travel Industry

Hilton Institute Of Fashion, Airlines, & Academics (HIFAA)